Privacy Policy

Who we are

Melodistra ("Melodistra", "we", "us" or "our") is a studio providing digital audio content and online music support services, based in Greeley, Colorado, United States. For the purposes of this policy, we are the party responsible for deciding how the personal information described below is processed.

Information we collect

We collect information in a few clearly defined ways. We do not sell personal information, and we do not seek to gather more than a project or enquiry requires.

• Information you give us directly. When you complete a contact or enquiry form, this typically includes your name, email address, and the details of your message or project request.
• Project materials. To carry out our work, you may share briefs, notes, file lists, references or other materials relating to the audio content you want prepared, formatted or organised.
• Website and technical data. When you browse the site, our hosting and analytics tools may record limited technical information such as approximate location, browser type, device, pages viewed and referring links.
• Cookies and similar technologies. We use a small number of cookies, described in our Cookie Policy, to keep the site working and to understand how it is used.

How we use your information

We use the information we collect to respond to enquiries, prepare proposals, deliver and improve our services, manage our relationship with you, keep records, maintain the security of our website, and meet our legal and accounting obligations. We do not use project materials for any purpose other than completing and supporting the work you have asked us to do.

Lawful basis for processing

Where applicable law requires a lawful basis, we rely on the following: performance of a contract with you, or steps taken at your request before entering a contract; our legitimate interests in operating and improving the studio in a way that does not override your rights; your consent, where we ask for it, such as for certain analytics cookies; and compliance with legal obligations.

How we share information

We share information only where it is necessary and appropriate.

• Service providers. We use trusted providers for functions such as website hosting, email, file storage and analytics. They may process information on our behalf and only under instructions consistent with this policy.
• Legal and protective reasons. We may disclose information where required by law, or to protect the rights, safety and property of Melodistra, our clients or others.
• No sale of personal data. We do not sell or rent your personal information, and we do not share it with third parties for their own marketing.

Data retention

We keep personal information only for as long as needed for the purposes described in this policy, including to provide our services, maintain business records, and comply with legal, tax and accounting requirements. Project materials are retained for the duration of the engagement and a reasonable period afterwards, then deleted or returned in line with our internal schedule, unless you ask us to remove them sooner.

How we protect information

We use appropriate technical and organisational measures to protect information against loss, misuse and unauthorised access, including access controls and reputable service providers. No method of transmission or storage is completely secure, so while we work to safeguard your information, we cannot guarantee absolute security. We also encourage you to keep your own backup copies of any materials you share with us.

Your rights and choices

Depending on where you live, you may have rights in relation to your personal information, such as the right to access, correct, update or delete it, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any of these, contact us using the details below and we will respond as required by applicable law.

International transfers

We are based in the United States, and information we collect may be processed in the United States or other countries where our service providers operate. Where information is transferred across borders, we take steps to ensure it remains protected in a manner consistent with this policy and applicable law.

Children's privacy

Our website and services are intended for businesses and adults. They are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

Third-party links

Our website may contain links to third-party sites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you visit.

Changes to this policy

We may update this Privacy Policy from time to time. The version published here, with the "last updated" date shown above, is the current version. Where changes are significant, we will take reasonable steps to make them clear. Continued use of the website or services after an update means you accept the revised policy.